Terms of Service

1. Parties

These terms are between Blackmont Holding LLC, trading as Blacklyne ("Blacklyne", "we"), and the business or individual that engages our services ("you"). Our U.S. office is at 199 Water St, New York, NY 10038, United States.

2. Services

Blacklyne builds recruiting systems inside the client's company (role profile, careers page, outreach channel, application journey, pre-selection, handover) and runs recruiting and recruiting campaigns including their ongoing optimization. Blacklyne further offers conception, design and development of websites, AI search optimization (visibility in ChatGPT, Perplexity, Google Maps, Apple Intelligence), career sites and applicant flows (careers pages, applicant flows), and ongoing maintenance, hosting and support as agreed. The exact scope, deliverables and pricing for your engagement are confirmed in writing (email or a signed proposal) before work begins.

Hiring guarantee (referred to as “hiring guarantee” in offers up to 22 August 2026; the claim and its requirements are unchanged): where expressly agreed in the offer, we owe the placement of the agreed role – not a particular number of applications. The guarantee is a claim subject to conditions precedent; it arises only if the requirements under (a) through (e) are satisfied throughout the entire guarantee period. If a requirement is not satisfied, the claim does not arise; a claim that has already arisen lapses when the requirement ceases to be satisfied.

(a) Filled means an employment agreement executed by both you and a candidate we introduced. Whether the candidate actually starts is irrelevant. A verbal or written commitment, an executed letter of intent, and an offer you have not countersigned are not sufficient; nor is your discontinuation of the process.

(b) Introduced means a candidate whose contact details reached you through the channels we set up. Applications you receive through your own channels, employee referrals, existing contacts or vendors engaged in parallel are disregarded – including where the same candidate also came in through our channels.

(c) Your cooperation under clause 5 is a condition, in particular: a written response on every introduced candidate within 48 hours of receipt; provision of approvals, access, accounts and content within 5 business days of request; designation of a contact with decision-making authority and a backup; completion of agreed interviews within 10 business days of a proposed date. The timestamp in the system we provide, to which you have access at all times, governs compliance with these deadlines.

(d) Unchanged parameters: the guarantee relates to the role profile as it stood when the offer was made. If the scope of duties, qualification requirements, compensation range, schedule, work location or commuting radius change after the agreement is signed, or if the information you provided in the feasibility check proves inaccurate or incomplete, the guarantee applies only to the original profile; the amended profile requires a new express agreement.

(e) Notice and deadline: you shall notify us in writing of a guarantee event within 14 calendar days after the end of the agreed placement period, stating the circumstances giving rise to it. Failure to give notice within that period bars the claim.

(f) Sole remedy: where the conditions are satisfied, we keep working at no further fee until the role is filled, but for no longer than six additional months from the notice under (e). The advertising budget remains yours and is paid directly by you (subsection (h)). This is your sole and exclusive remedy; there is no refund of amounts already paid, no fee reduction and no damages in lieu of performance.

(g) If a placed candidate leaves within the agreed period, we will fill the role once more at no further fee. This does not apply where the departure results from a termination by you for a reason unrelated to that candidate, from a mutual separation, or from a change of parameters under (d).

(h) The guarantee includes no commitment as to applicant numbers, reach, placements or third-party response times. Advertising budgets run through your own accounts and are paid directly by you; falling short of the agreed budget, an interruption of delivery by the platform, or a suspension of your advertising account are not attributable to us.

3. Pricing and payment (USD)

The scope, deliverables and pricing for your engagement are set out in your written quote or order confirmation. Pricing is based on scope and agreed in writing before work begins.

All prices are in U.S. dollars and exclusive of sales tax unless otherwise stated. Sales tax is added where applicable.

Setup is invoiced before work begins. Monthly fees are invoiced in advance of each billing month. Payment is due within 7 days of the invoice date.

4. Cancellation

You may cancel the monthly subscription at any time with 30 days' notice in writing to team@blacklyne.ai. The one-off setup fee is non-refundable once work has begun, except as required by applicable federal and state consumer protection law (see clause 7).

5. Your responsibilities

• provide accurate, lawful information about your business;
• respond to feedback requests within a reasonable time so we can keep delivery on schedule;
• hold the rights to any text, images, logos and content you ask us to use;
• maintain control of your domain, hosting account and third-party logins where you own them.

6. Intellectual property

You own the content you supply. Once setup fees and any outstanding monthly fees are paid in full, you own the final, deployed website assets we delivered for you. We retain ownership of our underlying templates, code libraries and tooling, which we license to you for your use under these terms.

7. Consumer rights

Nothing in these terms limits rights you may have under applicable federal or state consumer protection law, including the FTC Act and state consumer protection statutes. These include guarantees that services will be performed with reasonable care and skill and in line with what we agreed in writing.

If a service fails to meet a consumer guarantee under applicable consumer protection law, you are entitled to remedies including, depending on the failure, a refund of fees paid, re-supply of the service, or compensation for reasonably foreseeable loss or damage.

Nothing in these terms is intended to exclude, restrict or modify any consumer guarantee, right or remedy you have under applicable consumer protection law or any other law that cannot lawfully be excluded.

8. Liability

To the extent permitted by law, our total liability for any claim arising under or in connection with the services is limited, at our option, to (a) re-supply of the service or (b) the fees you paid us in the 12 months before the claim arose. We are not liable for indirect or consequential loss, including loss of profits, revenue, goodwill or data, except where such loss cannot be excluded under applicable federal and state consumer protection law.

9. Confidentiality

Each party agrees to keep confidential information of the other party private and to use it only for the purpose of performing these terms. This obligation survives termination.

10. Third-party services

We rely on third-party providers (e.g. Cloudflare for hosting, Stripe for payments, LeadConnector for scheduling). Their terms and privacy policies apply when you use those services. We are not responsible for outages or changes outside our reasonable control.

11. Governing law

These terms are governed by the laws of New York. The parties submit to the non-exclusive jurisdiction of the courts of New York, without prejudice to any non-derogable rights you may have as a consumer under applicable federal and state consumer protection law.

12. Changes

We may update these terms from time to time. Material changes will be notified to active customers by email at least 30 days before they take effect.

13. Contact

For service or billing questions: team@blacklyne.ai. For legal notices: legal@blacklyne.ai.

Last updated: June 6, 2026.